Quantum Tech Staffing is seeking a Techical Project Manager for a contract position in Chester, VA.
Candidate will provide oversight of messaging/directory services (MDS) as provided by the IT Infrastructure vendor on behalf of the Commonwealth.
Candidate will be responsible for MDS oversight and providing subject matter expertise - not a hands-on system administrator
Roles and Responsibilities:
o Negotiating conditions of satisfaction and commitments for individual customer MDS requests and ensure the IT infrastructure provider delivers against the commitment.
o Driving customer satisfaction via issue/problem resolution.
o Representing customer on special projects, work requests, or ad hoc requests (document management, service rollouts, etc.) measured by documented communication interaction and solution status and feedback.
o Providing guidance on services provided by vendor partners, having an understanding of supporting contracts, and working with contract managers as needed for contractual interpretation.
o Leverage the ITIL framework in the oversight of IT infrastructure services.
o Drive the development of new MDS services.
o Microsoft Active Directory administration – 2 years
o Microsoft Exchange services – 2 years
o DNS – 2 years
o IT Infrastructure vendor management – 3 years
o ITIL Foundations certification or equivalent experience – 1 year
o Bachelor's Degree
o Strong written and verbal skills
o Project Management experience – 2 years