Technical Support

Date: April 01, 2013

Location: Richmond, VA


Quantum Tech Staffing is seeking a Technical Support for a contract position in Richmond, VA

**local candidates strongly preferred
***all interviews will be in person, no exceptions

Roles and Responsibilities:

o Acts as a liaison between two VA State Agencies to ensure the delivery of high performance IT support services.
o Provides management with recommendations for systems and process improvements.
o Troubleshoots software and hardware problems and enhances the level of direct services to field staff.
o Works with internal IT staff in the support of enhancements to service delivery methods and procedures to include the delivery of job aids and tools.
o Installs, maintains, and assist in testings and upgrading of new and existing hardware and software.
o Abilty to envision the 'Big Picture' and develop, sell and implement strategic and tactical initiatives in support of IT Support Services.
o Knowledge of IT concepts and trends.
o Ability to analyze business needs, troubleshoot hardware and software issues, and communicate solutions to staff both in the Central Office and in the field.
o Ability to write and speak effectively to individuals and.
o Strong analytical and communication skills and some system development methodology experience.
o Ability to follow instructions and make decisions based on known facts.

Required skills:

o Desktop Operating Systems, Windows 7, XP – 2 years
o Helpdesk Software, HP Openview – 1 year
o Microsoft Office 2003, 2007, and 2010 – 2 years
o Troubleshooting hardware and software problems – 3 years
o Demonstrated ability to effectively communicate at all levels of organization – 3 years
o Knowledge of basic SharePoint troubleshooting with InfoPath skills desirable – 1 year
o Strong customer service skills with a Customer First attitude – 3 years