Quantum Tech Staffing is seeking a Network Support Manager for a contract position in Chester, VA
Roles and Responsibilities:
o Candidate will assist the mainframe/server service delivery manager in vendor oversight of an IT infrastructure managed services contract.
o Assist in the oversight an IT infrastructure contract, focusing on server services, including 3500 servers and 1.2 Petabytes of data storage for 73 state agencies.
o Review and approve service level agreement results
o Review and approve vendor invoices
o Provide feedback on technical solutions, ensuring they will meet business requirements while following architectural standards and contractual terms
o Work with customers and the IT infrastructure service provider to resolve server service concerns
o Understands best practices in service management including contract and vendor management in an outsourcing or shared service environment.
o Knowledge of server management – 5 years
o IT infrastructure vendor management – 2 years
o Strong verbal and written communciations – 5 years
o ITIL foundation certification – 1 year
o Project Coordination – 2 years
o Mainframe, server and storage technologies – 5 years
o Understands best practices in service management including contract and vendor management in an outsourcing or shared service environment – 5 years
o Must be US Citizen for facility requirements